Frequently asked questions
Order Processing and Shipping Timeframes
We want you to enjoy your habit purchase as quickly as possible.
All orders are processed within 1-3 business days*. Once your order has been processed and is ready for pick-up, orders are shipped Monday to Friday.
How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with your tracking link you can use on the Australia Post website.
Delivery Options
Authority to Leave (ATL) gives permission for our couriers to leave your online order without obtaining a signature. The benefit of delivering parcels with ATL is that the parcel will almost always be delivered on the first attempt. This means you won’t have to arrange redelivery or collect your parcel from a local collection point.
Australia Post also offer a Safe Drop feature, which gives the courier authority to leave your parcel unattended in a safe place without obtaining a signature.
If you have given Australia Post permission to Safe Drop any previous deliveries, this information is saved in your Australia Post account for all future deliveries. You are required to update your preferences in your Australia Post account prior to ordering if you do not wish for your habit order to be left unattended.
*Please note that habit holds no responsibility for parcels left with Safe Drop or ATL.
Does habit ship to PO Boxes?
Australian-based customers can opt to have their parcel shipped to a PO Box or Parcel Locker.